Subtext

ServiceNow, Inc. NOW

SectorInformation Technology
Transcripts25
Date range2019-04-24 – 2025-04-23
Calls charted25

Sentiment timeline

Net Loughran-McDonald sentiment per call (×1000), earliest → latest.

-22-11+0+11+222019 Q12020 Q12021 Q12022 Q12023 Q12024 Q12025 Q12019 Q1 · Overall: +10.12019 Q2 · Overall: +12.72019 Q3 · Overall: +16.32019 Q4 · Overall: +16.92020 Q1 · Overall: +5.72020 Q2 · Overall: +14.62020 Q3 · Overall: +17.22020 Q4 · Overall: +18.42021 Q1 · Overall: +17.02021 Q2 · Overall: +19.02021 Q3 · Overall: +13.72021 Q4 · Overall: +13.02022 Q1 · Overall: +13.62022 Q2 · Overall: +9.12022 Q3 · Overall: +15.02022 Q4 · Overall: +12.82023 Q1 · Overall: +12.72023 Q2 · Overall: +13.42023 Q3 · Overall: +14.62023 Q4 · Overall: +12.12024 Q1 · Overall: +9.32024 Q2 · Overall: +14.62024 Q3 · Overall: +19.02024 Q4 · Overall: +14.92025 Q1 · Overall: +11.6
Overall

CEO vs CFO

Average sentiment of each executive's remarks per call. Divergence is a signal.

-34-17+0+17+342019 Q12020 Q12021 Q12022 Q12023 Q12024 Q12025 Q12019 Q1 · CEO: +14.42019 Q2 · CEO: +24.32019 Q3 · CEO: +19.52019 Q4 · CEO: +20.02020 Q1 · CEO: +10.62020 Q2 · CEO: +20.12020 Q3 · CEO: +21.42020 Q4 · CEO: +22.32021 Q1 · CEO: +20.52021 Q2 · CEO: +25.52021 Q4 · CEO: +14.42022 Q1 · CEO: +15.92022 Q2 · CEO: +13.12022 Q3 · CEO: +13.72022 Q4 · CEO: +15.52023 Q1 · CEO: +9.92023 Q2 · CEO: +17.22023 Q3 · CEO: +19.72023 Q4 · CEO: +12.52024 Q1 · CEO: +8.62024 Q2 · CEO: +17.02024 Q3 · CEO: +22.22024 Q4 · CEO: +18.22025 Q1 · CEO: +17.82019 Q1 · CFO: +8.72019 Q2 · CFO: +2.82019 Q4 · CFO: +23.92020 Q1 · CFO: +6.82020 Q2 · CFO: +15.12020 Q3 · CFO: +23.92020 Q4 · CFO: +23.62021 Q1 · CFO: +25.32021 Q2 · CFO: +18.92021 Q3 · CFO: +19.12021 Q4 · CFO: +23.22022 Q1 · CFO: +24.52022 Q2 · CFO: +16.62022 Q3 · CFO: +24.52022 Q4 · CFO: +16.62023 Q1 · CFO: +29.62023 Q2 · CFO: +27.32023 Q3 · CFO: +27.72023 Q4 · CFO: +15.22024 Q1 · CFO: +28.92024 Q2 · CFO: +19.02024 Q3 · CFO: +27.22024 Q4 · CFO: +16.3
CEOCFO

Prepared remarks vs Q&A

Scripted tone vs unscripted answers. The gap is information.

-64-32+0+32+642019 Q12020 Q12021 Q12022 Q12023 Q12024 Q12025 Q12019 Q1 · Prepared remarks: +27.02019 Q2 · Prepared remarks: +23.52019 Q3 · Prepared remarks: +23.92019 Q4 · Prepared remarks: +30.72020 Q1 · Prepared remarks: +16.52020 Q2 · Prepared remarks: +22.42020 Q3 · Prepared remarks: +24.42020 Q4 · Prepared remarks: +27.92021 Q1 · Prepared remarks: +23.62021 Q2 · Prepared remarks: +23.42021 Q3 · Prepared remarks: +18.92021 Q4 · Prepared remarks: +21.22022 Q1 · Prepared remarks: +18.42022 Q2 · Prepared remarks: +19.22022 Q3 · Prepared remarks: +17.92022 Q4 · Prepared remarks: +17.12023 Q1 · Prepared remarks: +15.92023 Q2 · Prepared remarks: +13.62023 Q3 · Prepared remarks: +23.22023 Q4 · Prepared remarks: +17.22024 Q1 · Prepared remarks: +56.02024 Q2 · Prepared remarks: +18.92024 Q3 · Prepared remarks: +21.12024 Q4 · Prepared remarks: +19.52025 Q1 · Prepared remarks: +21.62019 Q1 · Q&A responses: +6.02019 Q2 · Q&A responses: +11.82019 Q3 · Q&A responses: +16.92019 Q4 · Q&A responses: +13.72020 Q1 · Q&A responses: +3.02020 Q2 · Q&A responses: +14.22020 Q3 · Q&A responses: +18.72020 Q4 · Q&A responses: +13.42021 Q1 · Q&A responses: +18.42021 Q2 · Q&A responses: +21.02021 Q3 · Q&A responses: +17.62021 Q4 · Q&A responses: +12.22022 Q1 · Q&A responses: +16.62022 Q2 · Q&A responses: +11.22022 Q3 · Q&A responses: +9.92022 Q4 · Q&A responses: +11.72023 Q1 · Q&A responses: +15.42023 Q3 · Q&A responses: +17.12023 Q4 · Q&A responses: +9.42024 Q1 · Q&A responses: +13.72024 Q2 · Q&A responses: +15.72024 Q3 · Q&A responses: +23.72024 Q4 · Q&A responses: +15.32025 Q1 · Q&A responses: +12.0
Prepared remarksQ&A responses

Tone vs forward expectations

Management tone next to Wall Street's forward-looking numbers (glopardo): the 12-month forward EPS estimate and the forward P/E per call.

Forward EPS estimate

$2.33$10.04$17.752019 Q12020 Q12021 Q12022 Q12023 Q12024 Q12025 Q12019 Q1: $3.402019 Q2: $3.732019 Q3: $4.022019 Q4: $4.202020 Q1: $4.552020 Q2: $4.792020 Q3: $5.232020 Q4: $5.542021 Q1: $5.842021 Q2: $6.282021 Q3: $6.872021 Q4: $7.222022 Q1: $7.862022 Q2: $8.352022 Q3: $8.762022 Q4: $9.112023 Q1: $9.732023 Q2: $10.692023 Q3: $11.692023 Q4: $12.722024 Q1: $13.922024 Q2: $14.892024 Q3: $15.852024 Q4: $16.69

Forward P/E

39.0070.89102.782019 Q12020 Q12021 Q12022 Q12023 Q12024 Q12025 Q12019 Q1: 70.812019 Q2: 76.442019 Q3: 66.092019 Q4: 66.062020 Q1: 61.172020 Q2: 83.562020 Q3: 87.152020 Q4: 98.382021 Q1: 82.982021 Q2: 81.292021 Q3: 95.002021 Q4: 89.622022 Q1: 69.642022 Q2: 55.802022 Q3: 52.212022 Q4: 45.932023 Q1: 43.402023 Q2: 53.092023 Q3: 50.592023 Q4: 56.262024 Q1: 55.812024 Q2: 49.042024 Q3: 56.172024 Q4: 63.57

Divergence watch ⚑

Quarters where tone and the forward EPS estimate moved opposite ways.

  • 2020 Q1 tone ↓ -11.2 fwd EPS ↑ +0.35 Tone cooled even as the forward EPS estimate rose.
  • 2021 Q3 tone ↓ -5.3 fwd EPS ↑ +0.59 Tone cooled even as the forward EPS estimate rose.
  • 2022 Q2 tone ↓ -4.5 fwd EPS ↑ +0.49 Tone cooled even as the forward EPS estimate rose.
  • 2022 Q4 tone ↓ -2.2 fwd EPS ↑ +0.35 Tone cooled even as the forward EPS estimate rose.
  • 2023 Q4 tone ↓ -2.5 fwd EPS ↑ +1.03 Tone cooled even as the forward EPS estimate rose.
  • 2024 Q1 tone ↓ -2.8 fwd EPS ↑ +1.20 Tone cooled even as the forward EPS estimate rose.
  • 2024 Q4 tone ↓ -4.2 fwd EPS ↑ +0.84 Tone cooled even as the forward EPS estimate rose.

Recent transcripts

CallDateSentiment ×1000Fwd EPSFwd P/E
2025 Q12025-04-23+11.6——View →
2024 Q42025-01-29+14.9$16.6963.6View →
2024 Q32024-10-23+19.0$15.8556.2View →
2024 Q22024-07-24+14.6$14.8949.0View →
2024 Q12024-04-24+9.3$13.9255.8View →
2023 Q42024-01-24+12.1$12.7256.3View →
2023 Q32023-10-25+14.6$11.6950.6View →
2023 Q22023-07-26+13.4$10.6953.1View →